Shipping policy

At Nail Artistry Store, we carefully pack every order and aim to get your products on their way as quickly as possible. Orders are dispatched from Melbourne through Australia Post.

Order Processing & Dispatch

Please allow 1–2 business days for your order to be packed and dispatched. Where possible, we send orders on the same or next business day.

Orders are dispatched Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed from the next business day.

During restocks, promotional periods or other busy times, processing may take longer. We will contact you if there is a significant delay with your order.

Processing time is separate from delivery time. Delivery estimates begin once your parcel has been lodged with Australia Post.

Shipping Options & Costs

Standard and Express shipping options are available at checkout for eligible destinations. Shipping charges are displayed before you complete your purchase.

Free standard shipping is available on Australian orders of $150 or more, calculated after discounts and excluding shipping charges.

Express Shipping

Express shipping provides a faster postal service once your order has been dispatched. It does not guarantee immediate dispatch, same-day delivery or next-business-day delivery to every address.

Weekend and public holiday orders are processed from the next business day, including orders placed with Express shipping.

Delivery Timeframes

Delivery times depend on your location, the shipping service selected and Australia Post’s delivery network.

Any delivery dates shown at checkout or in tracking are estimates and may change. Regional and remote deliveries may take longer.

For current delivery estimates, please refer to Australia Post’s website or your parcel tracking link.

Required Recipient Contact Details

Effective immediately, all orders must include a valid mobile number for the recipient. If the recipient does not have a mobile number, a valid email address must be provided instead.

These details must be supplied at checkout alongside the delivery address. They allow Australia Post to identify the intended recipient, provide tracking and collection notifications, and contact them about delivery issues or eligible redirection options.

If you are ordering for someone else, please provide the recipient’s contact details with their permission.

For deliveries linked to a MyPost account, including Parcel Locker or Parcel Collect deliveries, please use the recipient’s email address or mobile number registered with Australia Post.

If the required contact details are missing, we may need to hold your order until they are provided.

Tracking Your Order

You will receive an email with your tracking details once your order has been dispatched.

Please allow time for Australia Post to scan your parcel and update its tracking. Tracking may not update immediately after lodgement.

Delayed Deliveries

Australia Post may experience delays due to high parcel volumes, public holidays, weather or disruptions within its network. Estimated delivery dates can change while your parcel is in transit.

If your parcel has not arrived by the latest estimated delivery date, please email nailartistrymelb@gmail.com with your order number. We will review the tracking and lodge an enquiry with Australia Post when eligible.

We will assist you throughout the enquiry and work towards an appropriate resolution.

Delivery Addresses

Please check your delivery address carefully before completing your order, including any unit number, business name and postcode.

If you notice an error, contact us immediately. We can generally update the address before dispatch, but changes may not be possible once the parcel has been lodged.

Where a parcel is returned because an incorrect or incomplete address was supplied, additional postage charges may apply to resend it. We will confirm any charges with you before resending.

Missed Deliveries & Uncollected Parcels

If delivery cannot be completed, Australia Post may direct your parcel to a collection location. Please follow the instructions provided and collect it within the stated timeframe.

If an uncollected parcel is returned to us, we will contact you to arrange the next step. Additional postage charges may apply for redelivery.

Lost, Damaged or Incorrect Orders

If your parcel appears lost, arrives damaged or contains an incorrect item, please contact nailartistrymelb@gmail.com as soon as possible.

Include your order number, a description of the issue and, where applicable, photographs of the products and packaging. Please retain the packaging while we investigate.

We will review the issue, liaise with Australia Post where necessary and arrange an appropriate resolution.

International Shipping

International shipping is available to eligible destinations shown at checkout. Available services and charges are displayed before payment.

International deliveries may be delayed by customs clearance. Any import duties, taxes or customs charges imposed by the destination country are the customer’s responsibility.

Please check your country’s import requirements before ordering.

Your Consumer Rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Contact Us

For shipping enquiries, please email nailartistrymelb@gmail.com and include your order number.

Nail Artistry Store
15 Military Rd
Avondale Heights VIC 3034
Australia